Salesforce Business Systems Analyst
12+ years bridging business stakeholders and technical teams to deliver scalable Salesforce solutions. Former Senior BSA at Workday, supporting 3,500+ users across enterprise-wide programs.
Mini Prabhakar
Open to new roles
About me
I started my career in Operations, where I developed a deep love for process, structure, strategizing and execution. But I wanted more — I wanted to solve problems, not just follow procedures. When a career coach introduced me to Salesforce, it was a perfect fit to my persona, and I loved the structure it offered while still allowing me to exercise my creativity in problem solving and troubleshooting.
Within 3 months I had my first Admin certification. That decision changed my life. Over the next 12 years — including eight at Workday — I grew from a case handler into a Senior Business Systems Analyst, owning programs that touched every corner of the organization. From being an everyday BSA, I became the subject matter expert within my group for SFDC Security/Access, Enterprise Territory Management/Sharing Models, New Offering Launches, SOX Compliance, and other Workday specific programs.
Today, I bring that same ownership mindset, documentation discipline, detail orientation, and cross-functional instinct to every team I work with. I also actively use AI tools including Claude and Gemini to accelerate my work. I enjoy learning new tools and technologies to continually push the boundaries of my knowledge and accelerate execution at my work.
OperationsProcess thinking, business knowledge, workflow expertise
Salesforce Admin Certification3 months. First cert. Life changed.
Workday — 8 yearsCase handler → Senior BSA → SOX Compliance Controller → Program Lead → Mentor → SME
Today — 4 CertificationsAdmin · Advanced Admin · Agentforce Specialist · Platform App Builder
Expertise
A blend of business analysis, Salesforce platform depth, and delivery discipline built over 12+ years.
From discovery to sign-off — requirements gathering, BRDs, user stories, and process flows.
Deep hands-on expertise across Sales Cloud, Service Cloud, and Agentforce.
End-to-end UAT planning, test case authoring, defect triage, and stakeholder sign-off.
SOX/ITGC implementation and ongoing compliance gatekeeping — zero audit findings.
Custom dashboards, automated reports, and data-driven visibility for leadership.
Active daily user of Claude and Gemini — generating code, analyzing data, and accelerating delivery.
Formally appointed as new hire mentor by manager. Case Mentor guiding 7,500+ resolutions. Conducted training workshops on Sprint Management, SOX compliance, and case resolution.
Key projects
Real initiatives, real numbers, real impact — delivered consistently over 8 years at Workday.
Annual org-wide Salesforce territory reconfiguration for 3,500+ users. Led a 7-person team, bridged timezone gaps with off-shore dev team, and personally reviewed 60 JIRAs. Hard Feb 1 go-live — zero defects, every year without exception.
Designed and built a Salesforce ITGC case system for SOX compliance — 3-tier VP approval routing, power user execution workflows, and a bulk-record email workaround. Proactively resolved an absent-approver bottleneck risk during solutioning.
Built a 15-report Salesforce dashboard providing 360-degree case lifecycle visibility for a 17-member team handling 350–400 cases monthly. Configured automated weekly accountability reports. Still actively used by leadership today.
Built a structured H/M/L prioritization framework for a 60-story-point bi-weekly sprint cycle. Introduced a private swap-based process for last-minute additions. Pre-reviewed all acceptance criteria before every refinement session.
Founded the team's Confluence knowledge base before being officially asked — documenting every core process including incidents, RITMs, JIRAs, acceptance criteria, and case resolution. Enabled new joiners to onboard independently.
Served as daily SOX compliance gatekeeper — reviewing 20–30 Salesforce access requests daily for 3,500+ users. Coached team members on compliant alternatives. Facilitated quarterly User Access Reviews. Zero audit findings across all cycles.
Impact
Specific, measurable outcomes from 8 years at Workday.
Delivered the Fiscal Year Territory Transition for 6 consecutive years — zero defects, zero missed deadlines, every year without exception.
Directly resolved approximately 4,000 service cases personally. As Case Mentor, reviewed, analyzed, and guided an additional 7,500+ cases for team members — touching over 11,500 cases in total across a 17-member team.
Achieved zero SOX/ITGC audit findings across all quarterly UAR cycles — maintaining compliance for 3,500+ users every single cycle.
Built a 15-report Salesforce dashboard still actively used by leadership today — delivering 360-degree case lifecycle visibility and automated accountability.
Eliminated a multi-year cross-functional dependency blocker by escalating to leadership — protecting the project timeline for the first time in project history.
Recently generated and successfully executed Python scripts and SOQL queries using AI tools — demonstrating hands-on comfort in an AI-native working environment.
Work history
A consistent track record of growth, ownership, and impact across four organizations.
Workday Inc. · San Francisco, CA
Sr. Business Systems Analyst
Power Communication Corp. · San Francisco, CA
SFDC Administrator
Stratitude Inc. · San Francisco, CA
SFDC Consultant
Ortanique · San Francisco, CA
Salesforce System Administrator
Get in touch
I am actively looking for a Salesforce Business Systems Analyst or Administrator role where I can bring 12+ years of platform expertise, program ownership, and genuine care for getting things right.